Terms of Service

CityBest is a marketplace platform connecting users with verified local service providers. The platform is available at citybest.hr and citybest.eu.

CityBest does not provide services directly – we facilitate connections between users and independent service providers.

CityBest partners are service providers who have been accepted to the platform and maintain an active subscription. Partnership grants exclusive access to CityBest tools and benefits.

We reserve the right to decline or terminate partnership if quality criteria are not met or if a partner violates these terms of service.

The partner membership fee is determined by individual agreement with each partner and varies depending on the business type and needs. Subscriptions automatically renew on the same date each month.

Payments are processed by Stripe, Inc. – a global leader in secure online payments. CityBest does not store your credit card information.

By using the service, you also accept the Stripe Terms of Service.

You can cancel your subscription at any time. There are no penalties or long-term contract obligations.

After cancellation, access to partner benefits remains active until the end of the current billing period. Refunds for partially used periods are not available.

To cancel your subscription, contact us at info@citybest.hr, WhatsApp, or manage your subscription via the Stripe customer portal.

In case of a failed payment, Stripe will automatically retry the charge. If payment fails after multiple attempts, partner status may be suspended.

You will be notified of subscription status changes via email.

We may update these terms and pricing.

We will notify you of significant changes, and continued use constitutes acceptance.

CityBest operates as an intermediary platform. We are not responsible for the quality of services provided by partners, cancellations, delays, or any disputes between users and service providers.

The platform is provided "as is" without warranties. We do not guarantee uninterrupted availability or complete accuracy of information.

The following are prohibited:

• Automated data collection from the platform
• Providing false information about your business
• Sharing partner access with unauthorized persons
• Harassing users or other partners
• Manipulating reviews or ratings
• Charging prices significantly higher than advertised

Violation of these rules may result in immediate termination of platform access.

All content on the platform, including design, logos, text, and software, is owned by CityBest or our partners and is protected by copyright.

These terms are governed by the laws of the Republic of Croatia. All disputes shall be resolved before the competent courts in Rijeka.

For any questions regarding these terms: